Legal

Terms and Conditions

General

• Strictly trade only. You will need a Trade Account to log in, view prices, and process your order through the website.
• You must be at least 18 years of age in order to view or possess material of an adult nature.
• All prices are excluding GST.
• Wholesale Solutions Ltd reserves the right to change any product or website price at any time.
• Images and descriptions displayed on the website are for reference only and may differ slightly from the actual item sent. This may occur when manufacturing or packaging changes without prior notice.
• We reserve the right to reject any order placed with us without giving any reason. If an order is rejected, we will attempt to notify you by email or telephone. Wholesale Solutions Ltd does not offer a “SALE or RETURN” policy.
• All credit/debit card transactions will appear as “Wholesale Solutions Ltd” on your bank or credit card statement.

Store Setup & Promotional Support

We provide a range of complimentary materials for certain brands, including:

• Posters
• In‑store displays
• Shelf displays
• Testers
• Staff samples (for selected products)

Some of these items are also available on our website for a nominal fee to help manage supply and ensure availability. The best approach is to reach out directly to our customer care team to discuss your specific needs—we’re happy to help.

Delivery

We aim to dispatch orders placed before 12pm Monday to Thursday within 24 hours of the order being placed. Orders placed after 12pm Friday or during weekends will be dispatched the next working day. Working days are Monday to Friday excluding Bank Holidays. NZ only.

Ownership

All goods remain the property of Wholesale Solutions Ltd until payment has been received in full. Until such time Wholesale Solutions Ltd shall:

• Have authority to retake, sell, or otherwise deal with and/or dispose of all or any part of the goods.
• Be entitled at any time and without the need to give notice, enter upon any property upon which the goods or any part are stored, or upon which Wholesale Solutions Limited reasonably believes them to be kept.

Payment and Debt

The purchaser is liable for any unsatisfied debts and any related debt recovery costs. Debt recovery costs may include debt collectors’ fees, legal fees, and any other incidental fees and disbursements.

Wholesale Returns/Refunds Policy

We endeavour to dispatch your products as ordered, but occasionally damages or shortages may occur. For damaged goods or shortages, the following returns and refunds policy applies:

Important

• Before returning damaged or faulty goods, please contact us.
• All damages must be reported to the carrier immediately.
• All damages or shortages must be reported to us within 24 hours of receipt of goods.
• We cannot be held liable for orders shipped in good faith to an incorrect address due to wrong details having been entered on your registration form.
• When reporting any damages or missing product, photographs must be provided as supporting evidence.
• If your shipment arrives with damage to the packaging (outer boxes / pallet / pallet wrap), photographs must be provided as supporting evidence.

Dropship Returns Policy

If your customer wishes to return their order, they will contact you directly and follow your company’s Return Policy. We do not operate a sale or return policy. If your customer changes their mind, the unwanted goods returned to you remain your property.

However, in the unlikely event of a product being faulty, we will cover the cost of replacement including delivery to your customer.

• All claims for delivery shortages and damages must be reported to Wholesale Solutions within 3 days of delivery, stating your order number. Any claim will then be investigated and resolved as soon as possible.
• Wholesale Solutions cannot be held responsible for orders being delayed by incorrect information supplied during the ordering process. If an order is delayed or returned due to incorrect information being supplied to Wholesale Solutions, the cost of re‑sending the order to your customer must be covered by you.

Please find our online returns process via your account page.

Payment

Credit/Debit Card Payments

Credit/debit card payments are processed on our website through Windcave—an independent payment service provider (PSP).

Wholesale Solutions Ltd does not store or keep any credit or debit card details at its business location or at a remote location. Payment details submitted will only be used to process your order with Windcave and will not be held against your account.

Business Credit Account (Purchase Orders)

Wholesale Solutions Ltd will, at its own discretion, offer a business credit account facility. Credit account customers are subject to our Credit Account Terms and Conditions. To apply for a business credit account, register a new account and contact us at info@wholesalesolutions.co.nz.

Warranty

Our warranty policy covers products for 90 days from the date of purchase, unless the specific brand has a different warranty period. It covers faults and defects that occur due to manufacturing failure. If a product is outside this timeframe, the warranty cannot be claimed.

Damage or faults that occur as a result of misuse, accident, or general wear and tear are not covered by our warranty policy.

It is the retailer’s responsibility to assess the claim from the consumer. Please refer to the troubleshooting guide below.

Wholesale Solutions Product Troubleshooting Guide

If none of the questions below resolve the issue, there is likely a fault with the product. If you would like to verify this without having the product physically returned to you, ask for a video showing the fault.

Battery‑operated products

• Have new batteries been tried? Vibrators draw more power than a TV remote—use new batteries to confirm.
• Have the batteries been tried facing the opposite way? Ensure correct polarity; some devices require opposing orientation.
• Have you tried holding down the “on” button for 3–5 seconds? Some products include a travel lock.
• Is the plastic/paper sleeve in the battery compartment still in place? It secures batteries and protects the internal circuit.
• Is there any life to the product (e.g., noise, lights)? If yes but still not working properly, there is likely a fault.

Rechargeable products

• Does the product appear to charge?
• Does the product complete a full charge?
• Have you tried holding down the “on” button for 3–5 seconds? (Travel locks are more common on rechargeable products.)
• Is there any life to the product (e.g., noise, lights)? If yes but still not working properly, there is likely a fault.

Remote‑controlled products

Corded remotes

• Are there any physical issues with the cable connection between the remote and product?
• Have new batteries been tried in both the remote and product (where applicable)?

Non‑corded remotes

• Are there any buttons on the remote and the product that need to be held down to pair the two? (e.g., hold both “on” buttons.)
• Have new batteries been tried in both the remote and product (where applicable)?
• Have both the remote and the product been fully charged?

Suction products (penis/clitoral pumps)

• Has the release valve been checked and is it firmly closed?
• Is the product held firmly against the skin? Hair can reduce suction; grooming may help achieve a seal.

Product materials and lubricant

Each product should be stored separately; some materials can react and “melt” when in contact. For lubricants: do not use silicone lubricant with silicone‑based products. Water‑based lubricants are safe with all materials.

Store products in a cloth bag, original packaging, or suitable container that will not react with the material.

Warranty Timeframes (Leading Brands)

• Crush — 90 days
• Doc Johnson — 90 days
• Evolved — 12 months
• Fetish Fantasy ranges — 90 days
• Playful — 1 year
• Shots Media — 12 months
• Svakom — 12 months
• Swan — 12 months
• We‑Vibe — 12 months
• Womanizer — 12 months
• Share Satisfaction — 12 months
• Satisfyer — 12 months

Submit a returns request via your account page. If you have any issues, please contact info@wholesalesolutions.co.nz.