MyStore

Getting Started with MyStore

Everything you need to set up your store and go live. You're closer than you think.

Your resources

Video Walkthrough Prefer to watch? Follow along as we walk through the setup from start to finish. Video coming soon

Your setup checklist

Steps to go live

1Log in to your account

2Add your branding

3Fill in your business details

4Select your products

5Add your content

6Set up your Stripe Connect account

7Preview your site

8Go live

The full guide

Getting started with MyStore

Everything you need to get your site live, step by step.

Before you begin, have these ready

Any photos you want to use (optional but recommended)

Log in to your account

Use the login link from your welcome email to access your MyStore dashboard. Bookmark it so you can find it easily.

Add your branding

Head to the Branding section and upload your logo. Add your brand colours and choose a font style that feels right for your business. This is what makes your site look like yours.

Tip: Not sure of your hex codes? Tools like imagecolorpicker.com can pull colours straight from your logo.

Fill in your business details

Go to Settings and add your business name, contact details and a short description. This is what your customers will see on your site, so keep it clear and friendly.

Select your products

Browse the product catalogue and choose the items you want to sell on your site. You can add or remove products at any time after you go live.

Tip: Start with your best sellers or most relevant products. You can always expand your range later.

Add your content

Upload any photos and add any additional text you want on your site. Not sure what to write? Keep it simple: who you are, what you do, and how to get in touch.

Tip: You can always update your content after you go live. Don't let it hold you up.

Set up your Stripe Connect account

To receive payments from your customers, you need to connect your Stripe account. Head to the Payments section and follow the steps to set up Stripe Connect. This only takes a few minutes and is how your earnings get paid out to you.

Tip: Have your bank details handy, you'll need them to complete the Stripe setup.

Preview your site

Hit the Preview button to see exactly how your site will look to visitors. Check it on both desktop and mobile before going live.

Go live

Happy with how it looks? Hit Publish and your site is live. That's it! Once you're live, share your site link on your social profiles and email signature straight away.

What happens after you go live Your site is yours to manage and update whenever you like. Log in at any time to make changes, add content or update your details. We'll check in with you a few days after launch to make sure everything is running smoothly.

Need help? Check out the FAQs below for answers to common questions, or watch the video walkthrough to see the steps above in action. If you're still stuck, reply to your welcome email and we'll get back to you quickly.

FAQs

Getting started

What do I need to set up my store?Your store details, a product selection, and your styling preferences. All managed from the tabs in your dashboard.

How do I customise how my store looks?Use the Styling tab to update colours, fonts and banners. Changes show in real time.

How do I go live?Toggle the "Publish Website" switch on your homepage. You can unpublish at any time.

Products

How do I choose which products appear?Use the product selector in your dashboard to browse, filter and select what you want to feature.

Can I remove products?Yes, just deselect them. They'll be removed without affecting anything else.

Do product details update automatically?Yes, all product info and images sync automatically so your store always shows the latest.

Can I edit product descriptions?No, descriptions are fixed to ensure accuracy and consistent branding.

Orders

How do I view orders?Go to the Orders tab to see all activity including order details, pricing, shipping, fees and your payout.

Who handles shipping?We handle all shipping and delivery. You don't need to manage logistics.

What if a product goes out of stock?We'll notify you so you can select an alternative.

Payouts

When do I get paid?You receive a payout every time an order is made, paid directly through Stripe.

How do I set up payments?Sign up for Stripe Connect in the Account Details tab. You'll need to complete this before you can receive payouts.

How is my margin calculated?Your margin is the difference between the product cost and the retail price. You keep the full margin. Retail prices are fixed.

Support

What if a customer has an issue?For returns, go to the relevant order in the Orders tab and submit a return. For anything else, contact us directly.

How do I get help?Use the Contact Us page and our support team will get back to you.

Still need a hand?

Our team is happy to help with anything that's holding you up.

Get in touch